Unathorization or Publication errors with Amazon Seller Central

Overview

Receiving authorization or publication errors with amazon seller integrations while attempting to make a shipment through Ship/FX or other shipping solutions for eFORMz.

Symptoms

Depending on the integration, users may see one or all of the below error messages within their logs, or user interface.

"code": "Unauthorized"

"message": "Access to requested resource is denied."

 "details": "The LWA secret token you provided has expired."

Possible Causes

Possible causes include:

1. Expired Tokens.
2. Minisoft has been unauthorized within the seller account permissions.
3. Seller account has not been used for a while and was set to inactive.
4. Seller account is not in good standing.

Troubleshooting Steps

Please contact support as troubleshooting this without assistance might be difficult. Please ensure the following information is ready when contacting support.

1. Amazon seller account login details.
2. Amazon seller account is in good standing.
   1. If the account is not in good standing, please contact the Amazon support team.
3. If possible, the last time tokens were generated for the account

Assistance

If any further assistance is needed, please contact our Support team.

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